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1. Damaged, Defective or Incorrect Products

If your mattress arrives damaged, defective or different from the confirmed order, please contact SleepZzzone as soon as possible. Please share your order details and photos of the issue, where available.

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2. Replacement First

After reviewing the issue, SleepZzzone will prioritise arranging a suitable replacement where appropriate.

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3. Refund if Replacement Is Not Possible

If a suitable replacement cannot reasonably be provided, SleepZzzone will arrange a refund in accordance with applicable law and the circumstances of the order. Refund processing times may vary depending on the payment provider or bank.

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4. Standard and Customised Mattresses

Please check your mattress size, dimensions and specifications carefully before confirming an order. If a product is damaged, defective or incorrect, contact us for assistance.

Requests relating to changes of mind, incorrect measurements supplied by the customer or other return situations will be reviewed under our applicable policy and consumer protection laws.

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5. Refund Processing

Approved refunds will generally be returned through the original payment method where possible. Processing times may vary depending on the payment provider or bank.

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6. Contact Us

For help with a damaged, defective or incorrect product, please contact SleepZzzone using the contact details published on our website. Include your order details and a description of the issue.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.