1. Information We Collect

We may collect information you provide when making an enquiry or placing an order, including your name, phone number, email address, delivery address, product preferences and order details.

2. How We Use Your Information

We use your information to respond to enquiries, process orders, coordinate deliveries, confirm payments, provide customer support and improve our products and services.

3. Payments

Online payments on our website are processed through Razorpay. UPI and bank transfers may also be accepted. Payment transactions are handled by the relevant payment service provider or bank under its applicable terms and privacy practices. We use relevant order and payment-status information to manage purchases and provide customer support.

4. WhatsApp and Other Communications

If you contact us through WhatsApp, phone, email or our website contact form, we may use the information you provide to respond to your questions and assist with your orders.

5. Sharing of Information

We do not sell your personal information. We may share the information necessary to complete your order with payment providers, delivery partners and service providers. We may also disclose information where required by applicable law.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors use our website. The specific technologies used depend on the features and services enabled on our website. Where required, we will seek consent for non-essential cookies or tracking technologies.

7. Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss or misuse. We retain information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

8. Your Privacy Choices

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal requirements and any records we are required to retain.

9. Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The latest version will be published on this page with its updated date.

10. Contact Us

For questions or requests concerning this Privacy Policy, please contact SleepZzzone using the contact details published on our website.